CITIZENS’ CHARTER
According to U.P. Nagar Palika Act 1959, Nagar Palika has been handed over the responsibility to provide certain public services to the citizens. As per the 74th Amendment, there has been a considerable increase in the responsibilities of the local bodies. Thus it's the responsibility of these bodies to include; time-bound programs for providing the fundamental public services to the citizens, in the Citizen Charter.
A Citizen Charter is being presented by Nagar Palika under which the information regarding time-bound proceedings related to street lighting, transportation, sanitation, road maintenance, water clearance, recovery of taxes and fees, veterinary services, the release of dead bodies of dead animals, etc. will be provided to the citizens.
This Citizen Charter is being presented, keeping in view the following aims and objectives
- To advertise the different works carried out by Nagar Palika on large scale.
- To ensure the quality of services provided.
- Influential solutions to public complaints.
- To ensure the replies and actions as per the standards in relation to the public services.
- To maintain transparency at every level.
- To regularize the public services.
- To generate awareness for public participation in public services.
Our Resolution:
Continuous Services.
Our Determination:
High-grade quality assurance.
The following action will be taken on not being prompt in taking appropriate steps to solve the Complaints done by the citizens.
- To give an explanation for not taking any action after complaints.
- Warning if the explanation is found to be satisfactory.
- Strict warning if the appropriate action is not taken after 6 complaints.
- Departmental action on not taking any action after 6 complaints.
Citizen's Charter - Advertisement, Licence & Revenue Department Major Work: -
- Regulation of advertisement boards, kiosks, glow-signs, symbolic boards, posters, banners, etc., and proceedings of tax collection.
- Proceedings for collection of tax on advertisements other than newspapers.
- Tax collection on auditoriums.
- According to the publicity manual on the use of sound amplifiers.
Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Municipal Commissioner / Chief Municipal Commissioner.
Major Functions of Municipal Property Department: -
- Account of the lands and properties vested in the Municipal Corporation.
- Account of non-disposable assets / non-viable assets
- Description of over-delineated properties.
- Records related to property records.
- Valuation of properties.
- Issue of NOC for disposable and building maps.
- Recovery of debris and coadministration fees.
Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Municipal Commissioner / Chief Municipal Commissioner.
Municipal Rent Department Major Work: -
- Regular recovery on rental property.
- Action on the complaint of tenants.
- Timely submission of fare Solution of all rental properties.
Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Municipal Commissioner / Chief Municipal Commissioner.
Major functions of Municipal Corporation Horticulture Department: -
- Proceedings for maintenance of parks.
- Protection of green trees in public places.
- The action of disposal of dangerous and dry trees.
Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Chief Municipal Commissioner / Chief Municipal Commissioner.
Water Supply and Sewerage
- Supply of clean drinking water for domestic parks and water supply for commercial and industrial works.
- Repair, Maintenance, and Operation of Water Department.
- Drinking water supply through public stand posts, and collection of water-related revenue.
- New Water Combination.
Note:- Within 15 days of applying for a new water connection, according to the information given by the body, the new water connection will be given within three days of depositing the desired amount. If you want to make a complaint regarding the above service, please follow the "Complaint Procedure" given at the end of the booklet.
Some of the works which have caused public malpractices and which are eligible to be fined on receipt of a complaint:
- Misuse of firefighters
- Unauthorized use of water combinations
- Unauthorized use of water i.e change in user
- Unauthorized construction of water tanks in homes
- Use booster pump Having unhygienic epigastric in private premises.
Drainage maintenance work: -
- Repair and maintenance of drains.
- Drainage and drains construction.
Note:- If you have to make a complaint regarding the above service, please follow the "Complaint Processing" given at the end of the booklet.
Format for filing a complaint in the first phase
- Complainant's name
- Know phone numbers
- Number of wards related to the complaint
- Number of the zone related to the complaint
- Complaint Details